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Web Hosting FAQs


Pre-Order Questions

How soon will my account be set up and ready for use?
Will I have unlimited access to update my web site?
I already have a domain. Can I use it with your Web Hosting? What are the steps?
Do you offer a control panel?
Do you place banner advertisements on my web site?
What are your content policies?
Is there a minimum time contract/commitment?

Billing Questions

What types of payment do you accept?
I don't have a credit card. Can I do a wire transfer, or use a check or money order?
Are there any setup fees?

Account Questions

What is Shared Web Hosting?
Can I have more than one domain pointed to my account?
I forgot my Web Hosting account password. What should I do?
I forgot my Web Hosting account name. What should I do?
What will happen when my site goes over the data transfer limit?
Can I change my Web Hosting account name?
Can I change my password?
Can I change my Web Hosting account?

Technical Questions

Do you provide technical support?
How do I configure my Email program?
How do I upload my site?
Do you support Microsoft FrontPage extensions?
Do you support ASP (active server pages)?
Do you support Cold Fusion?
Do you support databases?
Do you support Java applets, Shockwave and Flash?
Do you support PHP?
Do you support SSL?
Do you support streaming audio/video?
Do you support XML (Extensible Markup Language)?
Do you allow MP3 sites?
Can I use custom Perl or CGI (Common Gateway Interface) scripts?
What is the directory (folder) named "_private" and others beginning with an "underscore"?
Are "Parent Paths" enabled for my web site?
Do you support Server Side Includes (SSI)?

Pre-Order Questions

How soon will my account be set up and ready for use?
If you associate an existing domain name to your Web Hosting account, you will be able to setup your web site immediately after your transaction has been processed. If you setup a new domain name and associate your Web Hosting account to that domain, it may take up to 48 hours before you can add your web site.

Will I have unlimited access to update my web site?
Yes, you will be able to update your web site 24 hours a day, 7 days a week.

I already have a domain. Can I use it with your Web Hosting? What are the steps?
Yes, you can use an existing domain name with your Web Hosting account. Click here for information on associating your domain name to your account.

Do you offer a control panel?
Yes, we have a Web Hosting Control Panel for you manage your Web Hosting account.

Do you place banner advertisements on my web site?
No, we do not place banner advertisements on hosted sites.

What are your content policies?
Click here to view our Web Hosting agreement.

Is there a minimum time contract/commitment?
No, you may cancel your account at any time. However keep in mind that you prepay every month. Please review the Web Hosting agreement for details.

Billing Questions

What types of payment do you accept?
We accept the following credit cards: VISA, MasterCard, American Express and Discover.

I don't have a credit card. Can I do a wire transfer, or use a check or money order?
No, we do not accept any other forms of payment because the Web Hosting account fee is automatically billed on a monthly basis.

Are there any setup fees?
You will be charged a one time setup fee of $19.95.

Account Questions

What is Shared Web Hosting?
Shared Web Hosting is Web Hosting where the service provider uses a single web server to serve multiple Web Hosting accounts, instead of providing one web server per Web Hosting account. Shared Web Hosting is a cost-effective solution for personal and small business web sites.

Can I have more than one domain pointed to my account?
Yes, you are allowed to have up to 50 domain names per account.

I forgot my Web Hosting account password. What should I do?
If you forget your password, go to the Web Hosting Manager page and click on your account name to create a new password.

I forgot my Web Hosting account name. What should I do?
Go to the Web Hosting Manager page and you will see a list of your Web Hosting accounts.

What will happen when my site goes over the data transfer limit?
Your bandwidth overage options will go into affect once your site goes over the amount of your original service plan. Go to the Web Hosting Manager page and click on your account name to change your bandwidth overage options.

Can I change my Web Hosting account name?
You cannot change your Web Hosting account name because it is associated to your root directory.

Can I change my password?
Yes. Go to the Web Hosting Manager page and click on your account name to create a new password.

Can I change my Web Hosting account?
Yes. Go to the Web Hosting Manager page and use our instant quote system to upgrade your account.

Technical Questions

Do you provide technical support?
We will provide assistance with questions regarding Web Hosting account options. However, we cannot provide help with coding your web site.

How do I configure my Email program?
Once you have associated a domain name and created an email account using that domain, you need to configure the Host Records if the domain is not with us. Click here for information on configuring your email program.

How do I upload my site?
You can upload your site using FTP or FrontPage.

Do you support Microsoft FrontPage extensions?
Yes. Click here for more information on uploading your web sites with MS FrontPage, or login to the Web Hosting Control Panel with the particular Web Hosting account for more precise information, including server information. It should be noted that some functionality may not be available. For example, FrontPage's email form may not function properly, as well as restrictions placed on database modifications. All of these functions can be done through simple ASP scripts, however, and samples are provided.

Do you support ASP (active server pages)?
Yes, we support ASP and ASP.NET 1.1 and 2.0*. However there are some restrictions on some server objects, and we don't give customer support regarding code.
* Available on new accounts only

Do you support Cold Fusion?
No.

Do you support databases?
Yes, you can use MS Access, MSSQL, FoxPro, or MySQL. Go to the Web Hosting Manager page to change your database preferences.

Do you support Java applets, Shockwave and Flash?
Yes, but make sure that you have bandwidth for these.

Do you support PHP?
Yes, currently we have version 4.4.0 compiled. Please see our features page for installed and supported modules.

Do you support SSL?
Yes, we support SSL when you buy one of our certificates in conjunction with one of our Web Hosting accounts.

Do you support streaming audio/video?
Not at this time.

Do you support XML (Extensible Markup Language)?
Yes.

Do you allow MP3 sites?
Yes, but make sure that you have bandwidth for these and you are complying with copyright laws and the Web Hosting agreement's rules and regulations.

Can I use custom Perl or CGI (Common Gateway Interface) scripts?
Yes, we have ActivePerl 5.8.7.813 and support cgi scripts (pl, pm, cgi).

What is the directory (folder) named "_private" and others beginning with an "underscore"?
These are needed for FrontPage extensions. Renaming or deleting any of the files starting with an underscore can result in FrontPage not working properly or at all.

Are "Parent Paths" enabled for my web site?
No, use virtual includes instead

Do you support Server Side Includes (SSI)?
Yes, eNom's Web Hosting solution has limited support for SSI. Here are some things you should know about the use of SSI with eNom's Web Hosting:
  • Any pages using SSI should end in .asp, the .shtml extension is not supported.

  • Always use the full path to the file, including your account name. Parent paths are not supported.

    Example:
    Wrong way - "directory/file.htm"       "../directory/file.htm"
    Right way - "/directory/file.htm"

  • When inserting a file, always use the virtual= tag instead of the file= method.

    Example:
    Wrong way -
    Right way -

  • Do not leave any spaces between the equal ("=") sign and the file it specifies. Doing so will cause an error message to be displayed.

  • Any included file is subject to the usual access authorization controls. Make sure that the file being referenced is not protected and inaccessible to the user.

  • Currently the only command/directive supported is the including of other files via the #include method. Other commands such as exec or echo are not supported.
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01.09.2014